How do I change my Auto Payment Maximum Limit?
In order to change your auto payment maximum limit, you will need to update your auto payment by following these steps:
Cancel the existing automatic payment: First, remove your current auto payment on the payments home screen.
Set up a new automatic payment: After deletion, create a new auto payment with your updated details.
Are transaction fees included in the auto payment maximum limit?
No, transaction fees are not included in the maximum limit set on pay-in-full auto payments.
What is the maximum amount I can pay with eCheck?
You are shown the maximum you can pay while making an Online Payment in the Online Portal. If you receive the error message “Your payment amount is too large. Please contact your property manager, or try again later” you may have hit a limit we put in place for fraud protection. Please ask your property manager to contact AppFolio about the issue.
What is the maximum amount I can pay with a credit or debit card?
You are shown the maximum you can pay at the time of payment. The maximum amount allowed for a single credit or debit payment is shown in the table below:
Recurring Charge Amount | Maximum Single Transaction Amount |
$1 - 1,500 | $3,000 |
$1,501 - 5,000 | 2x recurring charge amount |
$5,000+ | $10,000 |
Please note, if your recurring charge amount increases or if you start paying for a new unit, the max allowed for a credit or debit card payment will not change. This only applies to payments made via credit or debit card, so you can switch to eCheck to pay a larger amount in one payment.
To increase the max amount you're allowed to match your current recurring charge amount, please ask your property manager to contact AppFolio about the issue, but please know that your transaction fee will also increase.