Making a One Time Payment
From the home screen select Payments.
Click Make a Payment.
Add a new payment method (Debit, Credit or eCheck) or choose from a list of previously saved payment methods .
Enter in payment details (immediate payment or schedule a payment for a future date)
Review payment details
View your confirmation page
Scheduling an Auto Payment
From the home screen select Payments.
Click Make a Payment.
Add a new payment method (Debit, Credit or eCheck) or choose from a list of previously saved payment methods
Enter auto payment details. You can choose to make an auto payment that will pay your entire balance or a specific amount
Review your payment details
View your confirmation page
Making a Payment with Apple Pay
From the home screen select Payments.
Click Continue with Apple Pay.
Enter in payment details (one time, scheduled or autopay)
Review payment details and click continue with Apple Pay. This will trigger the Apple Pay UI to show at the bottom of the screen where the user can then choose the card they want to use and submit their payment.
View confirmation page
Deleting a Scheduled or Automatic Payment
Go to the Home screen and select Payments.
Click the trash icon beside the scheduled payment you want to cancel/delete.
Click Cancel Payment to delete the payment, or click Close to return back to the Payments home page
How can I edit my auto payment?
You are unable to directly edit an existing automatic payment. However, you can easily update your auto payment by following these steps:
Cancel the existing automatic payment: First, remove your current auto payment on the payments home screen.
Set up a new automatic payment: After deletion, create a new auto payment with your updated details.
Managing Payment Methods
From the home screen select Payments.
Click My Wallet.
On this page a user can view and delete saved payment methods. These payment methods can then be used in the payments flow to make a payment.
Deleting Saved Payment Method from the Wallet
From the home screen select ‘Me’, then click My Wallet.
View the Payment Method.
Click the icon to delete the payment method, then click Remove.
Viewing Payment and Charge History
From the home screen select Payments.
Click Full Payment History
View payment history and charge details.
Additional FAQs
Can my property manager see any of my payment information?
Can my property manager see any of my payment information?
No. Your property manager cannot see any of the payment information you have saved or have previously entered.
How is my payment information protected?
How is my payment information protected?
We take privacy and security seriously and invest in state of the art systems to protect payment information.
A dedicated team monitors the security of our platform and infrastructure 24/7/365.
All sensitive data is encrypted both in transit and at rest.
Bank-grade security.
Our security is regularly audited by third-party reviews.
Security is baked into our software development lifecycle.
I made a payment online by mistake. How do I stop the payment?
I made a payment online by mistake. How do I stop the payment?
Once a payment has been processed and you receive an email confirmation message, you will need to contact your bank or credit card provider to issue a stop payment. If you have an auto-payment set up, you may need to cancel any future payments.
Is there a fee to make payments online?
Is there a fee to make payments online?
Transaction fees apply when paying online. You are notified of the fee amount before you submit the payment.
In my portal it says I can't make online payments. Why not?
In my portal it says I can't make online payments. Why not?
Please contact your property manager, as this is a service they can choose whether or not to offer their residents.
If you have received notice that you can pay by 'Certified Funds Only,' see below to learn about the payment options that may be available to you.
What type of credit or debit card can I use?
What type of credit or debit card can I use?
Credit or debit card payments can be made from a Visa, Mastercard, JCB, Diners Club, Discover, and UnionPay branded card from any country. American Express, gift cards, or prepaid cards are not accepted.
What type of bank account can I use to pay by eCheck?
What type of bank account can I use to pay by eCheck?
You can use a personal or business checking or savings account. Make sure to enter the routing and account number exactly as they appear on your checks and confirm the account has sufficient funds before paying.
What will an online payment look like on my bank statement?
What will an online payment look like on my bank statement?
eCheck payments appear as "[your management company]". Credit or debit card payments appear as "AF* [your management company]." Any applicable fee will appear separately as APPFOLIO_TXNFEE.
Can I get a printed receipt for my payment?
Can I get a printed receipt for my payment?
Please contact your property manager and they can provide you with a receipt.
I do not have a bank account or credit card, is there another option?
I do not have a bank account or credit card, is there another option?
Contact your property manager to learn about your payment options. In most locations, you are able to pay your rent in cash at a local 7-Eleven, Walmart, Walgreens, CVS, Casey's General Stores, or Ace Cash Express. Your property manager can provide you with a unique and reusable payslip with a barcode to use when making cash payments at participating locations. The cost to make an electronic cash payment is $3.99 for up to $2,000.00 in cash. ($1,500 at 7-Eleven)